CRISIS MANAGEMENT PLAN: EMPLOYEE PROVIDENT FUND PETALING JAYA FIRE OUTBREAK

Abstract

The KWSP Petaling Jaya building caught fire and investigations proved that the walls were installed using unapproved flammable materials ignited from maintenance work. Plus, the wind and hot weather also contributed to the incident. The effect of this burning building caused the people to speculate its relation to the 1MDB case and stirred rumors by netizens on social media, creating a paracrisis. The KWSP has contacted the fire department immediately to manage the fire and KWSP has press release indicating the rumors were false. This study seeks to understand the KWSP crisis management planning.